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LANDMARK REFUND POLICY

The Services and Reports available for purchase via this website are provided by Sitescope Limited and are delivered in conjunction with Services provided by Landmark Information Group Limited.

Landmark Information Group endeavour to provide Reports and Services delivered under the Know Your Flood Risk brand and via this website knowyourfloodrisk.co.uk that meet the expectations of our customers. If for any reason you are unhappy with the report you have purchased, please contact Customer Services who will provide assistance and inform you of our Complaints procedure. The contact details can be found on the knowyourfloodrisk.co.uk or in your purchased report.

Please note that the reports purchased via this website, via phone, email or any other site within the Landmark Information Group are customised to your specified order and are therefore non-refundable.

If you wish to cancel an order that you have not yet received, you have a 7 days in which to request a cancellation and refund of the payment for the service (minus any reasonable administration costs).

You are reminded that the following Terms and Conditions are applicable to your purchase of these Reports and Services: http://www.landmarkinfo.co.uk/Terms/Show/431